In my last post, I talked about my quest into the world of User Experience (UX). Process is at the core of any endeavor, and most certainly UX. As a graphic designer, I’ve been intrigued to see how process looks in this area. As users, when we encounter interfaces, we often are left to our own devices in determining how to engage with them. UX helps refine the process for the user with clear, specific steps. User Experience addresses how a product, system or service behaves or performs, and what expectations users have in engaging with it. Users past experiences are key.
Below is a basic outline of three preliminary steps I’ve seen noted and have used that are important to this process.
• Define the users
• Identify the core expectations users have
• Look at how these expectations will play in the process